SetGo – Terms & Conditions

Subscription & Billing Policy

At SetGo, we offer our website services through a monthly subscription system, securely powered by Paystack. By subscribing to one of our plans, you agree to the terms outlined below regarding billing, cancellations, and refunds.

1. Subscription Payments

All payments are processed through Paystack, a secure and trusted payment gateway.

Subscriptions are billed monthly, and payment is automatically charged to your selected payment method on the same day each month.

Upon successful payment, your subscription will be active immediately, and you will receive a confirmation email from Paystack.

2. Managing Your Subscription

You will receive a subscription activation email from Paystack, which includes a “Manage Subscription” link.

Through this link, you can:

View your subscription details

Cancel your subscription

Update your payment method

If you did not receive the email or need a new link, you may request it by contacting us at [email protected] .

3. Cancellation Policy

You may cancel your subscription at any time using the “Manage Subscription” link or by contacting our support team.

Cancellations take effect at the end of your current billing cycle. You will continue to have access until that period ends.

Once cancelled, you will not be billed again unless you re-subscribe.

4. Refund Policy

We offer a 7-day money-back guarantee from the date your subscription starts.

If you are not satisfied within the first 7 days, you may request a full refund.

After the 7-day period, no refunds will be issued for that month.

Cancellations after the 7-day period will apply to the next billing cycle, not the current one.

5. Failed Payments

If a payment fails, Paystack will attempt to charge your payment method again.

If repeated payment attempts fail, your subscription may be suspended until the issue is resolved.

If you have any questions or need help managing your subscription, please contact us at [email protected].

Privacy Policy

We take your privacy seriously. This policy outlines how we collect, use, and protect your data.

Information We Collect

When subscribing, we collect basic contact and business info (e.g. name, email, business type).

Payment details are securely handled by Paystack — we do not store card information on our servers.

Use of Information

Your information is used to:

Deliver and manage your website

Send important updates or billing-related messages

We do not sell, share, or misuse your information.

Data Protection

All data is stored securely using encrypted systems.

You may request to view, update, or delete your data at any time.

⚠️ 3. Liability Disclaimer

Service Use

SetGo provides website design and automation services based on the plan you select.

While we aim for high availability and functionality, we do not guarantee uninterrupted service, especially where third-party tools (e.g. Paystack, hosting providers) are involved.

Client Responsibility

You are responsible for the content you provide to be placed on your website.

You are also responsible for cancelling your subscription on time to avoid unwanted charges.

Limitation of Liability

SetGo shall not be held liable for:

Loss of data, revenue, or business opportunities

Downtime due to external services (e.g. Paystack, hosting, etc.)

Errors caused by third-party plugins, automation tools, or user actions

By using our services, you agree to this limitation of liability.

For any questions or support, feel free to contact us at [email protected]